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    Frequently Asked Questions


    You can review this section by clicking any of the following topics to jump down to that discussion. You can also download and print our pdf version of this document. NOTE: If you are unable to access this, it's likely you do not have Adobe's free Acrobat Reader on your computer. To download it and install, please go to that page on the Adobe site. Acrobat Reader is standardly used on the Internet and you will most likely find a need for it in the future as well. We look forward to the opportunity to work with you.

    Select a question/request below and jump down to that area…

  • Welcome
  • Describe the consultation.
  • Describe the portrait sitting.
  • How do I prepare for my portrait sitting?
  • What are the recommended ages for a portrait?
  • What is appropriate to wear for a portrait?
  • Separate or group portraits of children?
  • Can you paint a portrait from old family photographs?
  • When ready to schedule a portrait sitting.
  • Client review and selection of proofs and portrait order.
  • Describe the portrait delivery
  • How do I care for my portrait?
  • What if my portrait requires adjustment?
  • Pricing and Considerations
  • Matching and Complementing Portraits
  • How many professional Portrait Artists are employed by ……
  • How many professional Staff Photographers are employed by …..
  • How many professional Artist Representatives are employed by …..
  • How many professionals are employed and work in the Corporate office and other offices of …
  • What is the mailing address and physical address of the Corporate office and Corporate Studio…
    Welcome to LEON LOARD™

    LEON LOARD™ is proud to have served thousands of oil portrait clients in the entire southeast and nation for over 60 years. Thank you for your interest in our portraits and we look forward to the opportunity of working with you. A second generation family company, we are working to expand and continue the wonderful tradition of fine oil portraiture for many generations to come.

    LEON LOARD™ has become two separate companies: We are LEONLOARDOILPORTRAITS and LEONLOARDCOMMISSIONEDPORTRAITS. LEONLOARDOILPORTRAITS offers our beautiful handpainted Signature oil portraits, The Gallery Canvas™ and The Studio Painting™. All stages of requesting a portrait can be performed in the comfort and convenience of your home or office. From the no fee initial consultation, the portrait sitting and portrait order to the delivery of your finished portrait, All of our clients have the confidence that their finished portrait will be perfect knowing that the In-Studio artists employed by LEONLOARDOILPORTRAITS are full time professional portrait painters. The entire procedure is designed to make the portrait process rewarding and pleasant for our clients. Our history of success pleasing clients and promoting our portraits enables the artist to concentrate on what he or she does best - painting.

    For over 60 years, LEON LOARD™ has developed an excellent reputation for client satisfaction. Our goal for over 60 years continues today - to educate and guide our clients with knowledge and integrity. Our priority is to ensure your investment in an oil portrait is simple, convenient and most importantly, a perfect match to your individual taste and budget.

    LEONLOARDOILPORTRAITS is dedicated to our rich history of fine oil portraiture displayed in your home or institution. Please call us at 800.235.6273.


    Describe the Consultation

    A Consultation is optional but is preferred. A LEONLOARDOILPORTRAITS Artist Representative will gladly visit your home or office to show actual portrait samples of our Gallery Canvas™ and Studio Painting™. He/she will also share many Before & After examples of our portraits where you see the actual client selected proof(s) and a photograph of the actual finished portrait. You will learn about framing options and he will describe the entire portrait process. Different size samples will be shared and will lend insight to clients who want to visualize the ideal size portrait. Our professional Artist Representative will warmly greet you and will work to answer all of your questions. He will ask what you may have in mind regarding the look and feel of your desired finished portrait. He will ask you the location(s) you prefer to pose the subject. If you do not already have something in mind, he will make suggestions. This information will be shared with our Staff Photographer before the sitting. If you are unsure, our Artist Representative will ask you to consider and make a decision before our Staff Photographer arrives for the portrait sitting. The actual consultation ordinarily takes about 30 minutes to one hour.


    Describe the portrait sitting

    Upon arrival for the portrait sitting, a LEONLOARDOILPORTRAITS Staff Photographer will warmly greet you and will confirm with you what you may have in mind regarding the look and feel of your desired finished portrait. He will ask you the location(s) you prefer to pose the subject. If you do not already have something in mind, our professional will offer suggestions. The actual sitting time with each individual subject will require approximately 15-30 minutes depending upon the subject. A child may allow the lesser time when due to their short attention span. A typical sitting of a child should require approximately 30 minutes. Groups of individuals may require more time.

    Our Staff photographer will conduct the entire session and will shoot approximately 50-60+ digital images in order to ensure that he obtains a thorough composite of expression, pose and background elements from which to select (when the proofs are shared with the client several days to one week later-see next section). The proofs will be edited and the top 40-50 images will be printed for the client's review.


    How Do I Prepare for My Portrait Sitting?

  • View this web site and our literature in order to gain ideas about your preferred posing, clothing and background.

  • For clients who desire an outdoor background, it is not necessary to conduct the sitting outdoors on a sunny day. In reality, the quality of proofs taken indoors is far better due to our Staff Photographer's ability to control lighting and shadows. Squinting eyes, splotchy shadows, harsh angle of the sun, and wind can be eliminated by having the sitting indoors. It is then the artist's job to paint in the type of background desired by the client.

  • The LEONLOARDOILPORTRAITS Staff photographer wants to hear your ideas concerning posing and the feeling and look you have in mind for the portrait. This information will be helpful in the way our Staff Photographer conducts the sitting. However, don't worry if you don't have ideas or requests for our Staff Photographer. He or she will professionally conduct the session and the end result will be a thorough composite of poses and expressions from which you can choose.

  • Many clients feel that they must cancel a sitting appointment when their child scratches his face or has a temporary blemish. Because the oil paint used in our work is opaque, these problems can be overcome by painting them out. We do recommend rescheduling when swelling causes the subject's facial features to be enlarged.

  • When a client desires a specific background or setting, it is not always necessary that the sitting take place in that particular location. Most often the sitting can be done indoors and the desired background can be painted in, as the client desires. We do recommend, however, that if a specific piece of furniture or family heirloom is to be incorporated as a background element, it should be posed correctly around the subject during the sitting, or that our Staff Photographer takes a photograph of the element.

  • It is not necessary to cancel a sitting if a child loses teeth before the sitting takes place. Teeth can usually be painted in if an awkward gap shows. If the loss of a tooth (usually a top tooth) changes the structure of the mouth, however, the client may want to consider waiting a while. Because our Staff Photographer usually shoots for a more timeless and subtle expression (rather than a toothy grin), losing teeth should not be a concern.

  • We recommend that our clients wait to dress their children until our LEONLOARDOILPORTRAITS Staff Photographer arrives. Upon arrival, our Staff Photographer will require approximately 10 minutes to set up - a perfect opportunity to dress your child.

  • NOTICE!! In preparation for a sitting, we recommend that the subject have a haircut if necessary at least two weeks before the scheduled sitting to avoid the "just shorn" look. Subjects should wear their hair as they normally do- no fancy portrait hairdos or you won't be pleased with the proofs.

  • Regarding hairstyles, small changes can be made such as adding wisps, filling in gaps and bangs, painting out stray tags of hair, etc. We can't completely change hairstyles or lengthen hair substantially.

  • Certain changes can be made to clothing. Clothing colors can be changed if the desired change is a light color to another light color, or one dark color to another dark color. It is not possible to change a black/dark shirt or dress to white, or a lighter color.

    What are the recommended ages for a portrait?

  • While all children mature differently there are certain ages that seem most popular for children's portraiture. The most appropriate age for a young child's portrait is between the age of 3 and 5 years. This is the fleeting time when a child still has a "baby" look but definitely has his own personality and character traits. It is important that you catch your child before getting into that "snaggletooth" stage when his features begin to change so dramatically.

  • Once your child has grown out of the awkwardness of losing teeth and possibly braces, there are many age opportunities that are appropriate for a portrait.

    What is appropriate to wear for a portrait?

  • This is variable depending on the personal tastes of the client, the degree of formality or informality of the home and the desire for a particular look.

  • Girls: We suggest a simple, classic dress in light colors complimentary to the child. White, or any of the many shades of white, ecru, or any light color are beautiful. Visit www.StrasburgChildren.com for more wonderful suggestions and learn of a possible store in your area. Keep the dress simple, without extreme ornamentation, especially around the face. Remember that you want a portrait of a girl in a dress, not a dress with a girl in it. If a hair bow is used, it will look best if it is small and delicate. Large bows tend to look as if they are perched on the head and detract from the face. Avoid patterned dresses or dresses that are trendy.

  • Boys: Again, the degree of formality desired will guide you somewhat. Heirloom clothing can be worn with the younger age group if your son does not object. Visit www.StrasburgChildren.com for more wonderful suggestions and learn of a possible store in your area. At this age, a sailor suit is a nice alternative to French hand-sewn clothing in the event that your son has grown out of (or never did wear) lace. A simple but comfortable look is a nice button down or polo shirt with khakis or shorts. This can be dressed up by adding a cardigan or pullover sweater. If you desire a very informal look, sport shirts and jeans are acceptable, particularly if your son is very outdoorsy. After all, it is your house and your painting. We suggest you avoid a suit and tie on small boys, as they can appear overwhelming and bulky.

  • Women: Again we believe classically styled clothing with simple lines is best. This does not necessarily mean the painting will be formal as the pose also affects the feeling of the portrait. This helps to avoid the dated look of more trendy clothing. Clothing should be fitted or at least trim so as to flatter your figure. Avoid fussy, high or elaborate collars, as they will detract from the face. Baggy or loose fitting clothing will look sloppy. Trendy hairstyles will also date the painting, so wear it to be becoming without screaming the era in which the painting was done.

  • Men: If you choose a suit, be sure it is conservative, medium to dark in color, classic in style and well fitted. A white shirt and a tie with some color and subdued pattern is best. Wear your hair as you normally do, but get your hair cut about 7 to 10 days in advance of the portrait sitting to avoid the just shorn look. If a more informal look is desired, a button down shirt with a blazer or sweater will give you this look along with comfortable slacks.

    Separate or group portraits of children?

    Again, this is dictated by your desire to see the children together, or you may prefer an emphasis on their individuality. Obviously, budget comes into play. If children are painted individually, at a future time, his or her painting can be handed down as a family heirloom within their own family. Doing this will avoid the future question inherent in a group portrait, "Who gets the painting?"

    Can you paint a portrait from old family photographs?

    A posthumous Gallery Canvas™or Studio Painting™portrait can be created using an existing image as a reference tool, depending on the condition of the image itself and the clarity of the subject's facial features. Our talented artists can create a beautiful portrait as a lasting tribute for a family member or business leader who is no longer living.

    We often encounter situations where clients desire a portrait of a loved one at a younger age. For instance, if you are having a portrait of a younger child, and an older child has already passed the desired age for a child's portrait, a beautiful portrait can still be painted.

    Our Staff will scan the respective image(s) and this image(s) becomes the digital image basis for the to-be-painted portrait. Then, one of our skilled artists paints the subtle digital image that has been printed on the canvas provided from selected image(s), ensuring a genuine likeness. Clients may elect to have a detailed background painted depicting special elements from their home or other described setting,

    Please share your photographs with our Artist Representative and he will assess the condition of the photograph(s) and the clarity of the subject's facial features. Our Artist Representative will explain what options are available to you.


    When ready to schedule a portrait sitting

  • Review our Portrait Sitting Schedule, click on your state and town to view the scheduled sitting date(s) for your area and to view a special portrait offer or frame offer for your area. From here, you may Book A Sitting Online. Through our online booking form, you can also pay the Portrait Sitting Fee of $150 by credit card ($125 if fee is paid at least two weeks prior to the sitting week) through our secure server or

  • If you do not wish to use our online form, call 1-800-235-6273 and press option #1 to schedule and pay for your Portrait Sitting, with the appropriate sitting date with time in mind. Please provide a credit card or you may send the $150 sitting fee ($125 if fee is received at least two weeks prior to the scheduled sitting week) as confirmation of your sitting commitment, Confirm the Portrait Sitting location and provide directions.

    Client review and selection of proofs and portrait order

  • The client's review and selection of proof(s) occurs within 14 days of the portrait sitting and takes place in your home or office. It is important that you ask questions and make as many decisions as possible while a LEONLOARDOILPORTRAITS Artist Representative is present to assist you! - Our Artist Representative will arrive at your home with the top 40-50 proofs photographed by our Staff Photographer. All proofs will be graded and the best proofs will be marked as good, excellent, etc. We believe these select proof(s) will help make the best portrait. But, the client makes the final proof selection, because he/she knows the client best!

  • Our Artist Representative will display actual portrait samples of all types of the portraits we offer. He/she will also have a selection of frames for your review. Portrait samples help the client visually differentiate between the types of portraits available through LEONLOARDOILPORTRAITS. In addition, decisions regarding size, framing, background, color usage, etc. are made much easier by seeing actual sample portraits in your home.

  • LEONLOARDOILPORTRAITS Artists Representatives are very knowledgeable in all aspects of oil portraiture. It is important that the client rely upon the artistic and technical knowledge of our Artist Representative in selecting the appropriate proof, size, background, and frame for the portrait. Our Artist Representative will present all of the options available on the day of proof selection in order to make the client feel confident and relaxed in placing the portrait order. It is important that upon presentation of the proofs by our Artist Representative, any family members who are integral in the decision process be present on that day.

  • A 50% deposit is required upon proof selection, which completes the portrait order. LEONLOARDOILPORTRAITS accepts Visa, Master Card, and a personal or business check. If the client is not able to make a proof selection on the day of proof review, a 50% deposit is required in order to leave proofs with the client. The selected proof(s) must be returned within 2 weeks.

  • If the proof(s) selection is not made within 14 days of portrait sitting, any portrait ordered will be priced at the regular price(s) then in effect. We are exploring our storage capabilities and realize in the future, it will be necessary to limit the amount of time we keep portrait sitting images on file. The resulting effect will be that if a proof(s) is not selected timely, the only option for a portrait will be to conduct a re-sitting with another portrait sitting fee.

  • In addition to making a decision regarding proof selection, size, background, and framing on the day of proof review and selection, it is helpful for the client to have other information ready for our Artist Representative. For example, it is helpful to have information on intricate detailing and coloring, such as clothing, jewelry, and color snapshots available.

  • For previous clients who are matching or complementing an existing portrait for color, background or size, please inform our Staff Photographer that you already have a portrait from LEONLOARDOILPORTRAITS. He/she will take photographs of your existing portrait(s) to ensure that each portrait painted in the same family is painted consistently regarding proportion, background, values, colors and technique.

    Describe the portrait delivery

    LEONLOARDOILPORTRAITS is working to develop a system that will allow us to accurately project when portraits (and frame) will be shipped. This projected date is difficult to predict because 1) portraits may require some final fine tuning before being considered complete and varnish/drying time may vary, and 2) we may not have yet received a special ordered frame. Nonetheless, it is our goal to notify each client by mail approximately 1 week prior to shipment, that we plan to ship that particular portrait the following week. We are unable to predict the actual day and time of shipment. We do understand that Fed-Ex will make three attempts to deliver a portrait. When a client is not home to receive the portrait, a notice will be left with telephone numbers, etc. to allow each client to call and make arrangements to redeliver, etc.

    All portrait shipped are packed in a special box that protects the portrait (and frame) during shipping. (Any photos or clothing used as a reference for the portrait will be included in the box.) Please save this box with packing materials for at least 30 days (or until you are sure the portrait requires no adjustment.). If a portrait adjustment is necessary, we request that you call us at 800.235.6273 and press option #2, to request a call-tag be sent to pick up your portrait. (There is no charge for adjustments and related shipping fees.)

    Larger portrait sizes are shipped by bus and are prepaid. When a client has a larger size portrait, we will call and make arrangements to ship, etc.

  • All portraits are shipped with the final balance due COD plus shipping charges. All portraits have a shipping and handling fee unless a client picks-up his/her portrait at our Corporate office. You may write a check to Fed-Ex and pay the delivery person or you may call us in advance of delivery and pay the entire balance plus delivery charge by credit card.

  • Portraits are generally shipped by Fed-Ex and the price for handling and shipping smaller portraits and frames is $60. Larger size portraits may be shipped by bus and the fees range from $60-$100+. All portraits have a shipping and handling fee unless a client picks-up his/her portrait at our Corporate office.
    How do I care for my portrait?

  • To keep portrait free from dust and buildup, dust portrait and frame lightly with a soft, dry cloth.
  • Do not use any type of cleaning agent to clean your portrait and frame
  • If my portrait becomes damaged, please call our corporate office at 800.235.6273 and press option #1.

    What if my portrait requires adjustment?

    LEONLOARDOILPORTRAITS will make every reasonable effort to satisfy our clients. Most clients are in awe when they receive their LEON LOARD™ portrait. When viewing your portrait for the first time, be sure to stand at least 6 feet away from the portrait. A portrait should not be scrutinized up close, but at a distance, so that the entire portrait can be enjoyed. We ask all of our clients to live with their portrait for at least 30 days. During this period, we have learned that most portraits tend to grow on our clients. But if aspects of the portrait continue to need adjustment, please call us at 800.235.6273 and press option #2. We will talk with you and ask you to please write and describe all the necessary adjustments you believe exist. We will promptly send a call tag or make other arrangements to collect the portrait and return it to our In-Studio artist and he/she will make the necessary adjustments. Our In-Studio artist will read your comments and may call you if he/she has questions. If you know in advance you prefer to talk with the artist, please state on your note and our In-Studio artist will call you before beginning the portrait adjustment. There is no charge for adjustment(s) and related shipping fees.


    Pricing and Considerations (Fees effective 3/1/10 - 12/31/10)

    THE GALLERY CANVAS™ . . . is painted with only quality oil colors in a loose, very painterly fashion by one of our senior, In-Studio skilled artists whom you select . . .

    36" x 48" $5,595
    36" x 42" $5,595
    30" x 40" $5,195
    30" x 36" $5,195
    26" x 32" $4,695
    24" x 30" $4,695
    22" x 28" $4,695
    20" x 24" bust $3,245

     

    THE STUDIO PAINTING™ . . . primary Signature oil portrait of the In-Studio artists of LEON LOARD™ . . . has a more photorealistic, defined and exacting quality than a Gallery Canvas™.

    36" x 48" $3,595
    36" x 42" $3,395
    30" x 40" $3,095
    30" x 36" $2,595
    26" x 32" $2,295
    24" x 30" $1,995
    22" x 28" $1,745
    20" x 24" $1,545

  • All the prices above do not include additional background, additional subjects, framing or shipping.

  • $150 sitting fee (1st subject, each additional subject is $50 additional) received before sitting date week. The fee is reduced $25 to $125 if mailed and postmarked (or given to our Artist Representative) at least 2 weeks before sitting date week. One fee per portrait. Fee does not apply to portrait order. Portrait order/proofs are selected within 14 days of portrait sitting. Client may retain proofs only with portrait order. Image reproduction fee is $150.

  • 50% portrait order paid as a deposit, when portrait order/proofs selection is made. Balance paid when portrait is delivered.

  • Additional % charge(s), based on the regular portrait price, are added to portrait order for a non-Old Masters background. E.g. Outdoor settings, furniture, staircases, rugs, etc.

  • Regular portrait prices above are 50% more per each additional subject in same portrait. Pets/animals are ordinarily 25% additional.

  • Portraits are generally shipped by Fed-Ex and the price for handling and shipping smaller portraits and frames is $60. Larger size portraits may be shipped by bus and the fees range from $60-$100+. All portraits have a shipping and handling fee unless clients pick up his/her portrait at our Corporate office.

  • The LEONLOARDOILPORTRAITS Artist Representative and Client acknowledge the projected completion time for each portrait. When a portrait has been completed and is ready to be shipped/delivered, client will receive a written notice stating same and balance due. Upon this written notice, client agrees to accept portrait for delivery when shipped and pay the balance due COD or before portrait arrives.

  • If client does not pay the balance due within 30 days written notice of when the portrait is ready and balance due and no adjustments are pending, client agrees to pay a finance charge of 1.5% (per month) of the remaining balance for a period not to exceed 90 days. All portrait balances outstanding for more than 90 days will be referred to an attorney for collection. If an attorney is retained to collect the balance due, client understands and agrees to be responsible for related attorney fees, court costs and finance charges.

  • All portraits are shipped with the final balance due COD plus shipping charges. All portraits have a shipping and handling fee unless a client picks-up his/her portrait at our corporate office. You may write a check to Federal Express and pay the delivery person or you may call us in advance of delivery and pay the entire balance plus delivery charge by credit card.

  • There is a $30 charge for returned checks.

    Matching and Complementing Portraits or Frames

  • For previous clients who are matching or complementing an existing portrait for color, background or size, please inform our Staff Photographer that you already have a portrait from LEONLOARDOILPORTRAITS. He/she will take photographs of your existing portrait(s) to ensure that each portrait painted in the same family is painted consistently regarding proportion, background, values, colors and technique.

  • No matching or complementing portrait will be exactly like the previous portrait.

  • The color/tone of a matching frame will be similar but not identical to the previous frame due to the frame manufacturer's procedures.


    How many professional Portrait Artists are employed by LEONLOARDOILPORTRAITS?

    Seven professionally trained In-Studio artists paint in our Corporate Studio. Many years of education and training are required to paint the Studio Painting™. More training is required to paint the Gallery Canvas™. Four of our In-Studio artists have earned Masters degrees, 2 have earned Bachelors degrees and 1 has an associate degree in Fine Art. Collectively, our In-Studio artists possess over 100 years of professional painting experience. We look forward to serving many generations to come.

    How many professional Staff Photographers are employed by LEONLOARDOILPORTRAITS?

    Six professionally trained portrait photographers serve as our Staff Photographers. They are located in various parts of the southeast and each serves a two-state geographical area. Our Senior Staff Photographer, Greg Johnson, also travels to other parts of the United States for portrait sittings. Our Staff Photographers cover our entire service area by following a portrait sitting schedule that is planned 6-12 months in advance. Other portrait sittings are scheduled as opportunities develop. Collectively, our Staff Photographers possess over 100 years of professional portrait photography experience. We look forward to serving many generations to come.

    How many professional Artist Representatives are employed by LEONLOARDOILPORTRAITS?

  • Twelve professionally trained men and women serve as Artists Representatives throughout the southeast. Most live in different states and serve a 1-2 state geographical area. Arnold McRae, owner of LEONLOARDOILPORTRAITS, also travels to other parts of the United States to visit clients and promote our growing portrait business.

  • Each Artist representative has been educated and trained to be an expert in the field of oil portraiture. All Artists Representatives possess the knowledge to help ensure that your investment in a portrait is simple, convenient and most importantly, a perfect match to your individual taste and budget. Our goal for over the past half-century continues today - to educate and guide our clients with knowledge and integrity. We are thankful for our rich history of serving clients in the southeast and many other states across our country. Our commitment to customer satisfaction is unequaled. We look forward to serving you in the same fashion. Please call us today at 800.235.6273.

    How many professionals are employed and work in the Corporate office and other offices of LEONLOARDOILPORTRAITS?

    Ten professionally trained men and women serve in our Corporate office and other offices working with clients and facilitating communication thought our company. All customer service, sales, marketing, printing specialists, shipping, frame inventory, business office functions and our regional computer network is based at our Corporate office. Each staff person has been trained to provide the best portrait customer service and satisfaction possible. We look forward to serving many generations to come. Please call us today at 800.235.6273.


    What is the mailing address (and the physical address) of the Corporate office and of the Corporate Studio of LEONLOARDOILPORTRAITS?

    Mailing address: P.O. Box 230216 • Montgomery, AL 36123

    Physical address: 3018 Woodley Terrace • Montgomery, AL 36106

    Thank you for your interest in our oil portraits.

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